Response time
4-6 hours
Under 60 seconds
Lead conversion
22%
38%
Admin hours/week
18 hours
4 hours
Monthly revenue impact
—
+$8,500
The Challenge
A busy 8-person electrical team handling residential and commercial work across Auckland was missing 5-10 calls per day while on-site. By the time they called back, most leads had already booked a competitor. The office manager was spending 3+ hours a day just returning missed calls and manually entering job details into their scheduling system.
Our Solution
We set up an AI voice agent that answers every call 24/7, qualifies the lead (residential vs commercial, urgency, location), and books a callback or appointment directly into the team's shared calendar. We also built an automated follow-up sequence that sends a personalised email and text within 60 seconds of every enquiry.
How It Works In Practice
- 1AI voice agent handles an average of 35 calls per day across business hours and after-hours
- 2Automated lead qualification reduces time-wasters by 60% — the team only calls back genuine prospects
- 3Follow-up email and SMS sequence runs automatically for every new enquiry, with a 4-step sequence over 7 days
- 4Calendar integration means jobs are booked directly without back-and-forth phone tag
- 5Weekly automated performance report shows call volumes, conversion rates, and revenue attribution
- 6The system paid for itself within the first 3 weeks of going live
“We were losing 5-10 jobs a week just because we couldn't call people back fast enough. Now every lead gets a response in under a minute.”
Business Owner
Electrical Trade Services, Auckland
Next Case Study
Commercial Cleaning Company
20+ hours of admin automated — and weekday evenings back
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