Electrical Trade Company
Electrical — Trade Services · Auckland
From 5 missed calls a day to zero — and a 40% jump in conversions
The Challenge
A busy 8-person electrical team handling residential and commercial work across Auckland was missing 5-10 calls per day while on-site. By the time they called back, most leads had already booked a competitor.
Our Solution
We set up an AI voice agent that answers every call 24/7, qualifies the lead (residential vs commercial, urgency, location), and books a callback or appointment directly into the team's shared calendar. We also built an automated follow-up sequence that sends a personalised email and text within 60 seconds of every enquiry.
Response time
4-6 hours
Under 60 seconds
Lead conversion
22%
38%
Admin hours/week
18 hours
4 hours
Monthly revenue impact
—
+$8,500
“We were losing 5-10 jobs a week just because we couldn't call people back fast enough. Now every lead gets a response in under a minute.”
Business Owner
Electrical Trade Services, Auckland
Commercial Cleaning Company
Commercial Cleaning · Wellington
20+ hours of admin automated — and weekday evenings back
The Challenge
A growing cleaning company with 15 staff across Wellington was spending 20+ hours per week on admin — scheduling shifts, chasing invoices, replying to emails, and following up with leads. The owner was working until 9pm most nights just to keep up.
Our Solution
We automated the entire lead-to-booking pipeline: instant enquiry response, automated quoting, calendar-based shift scheduling, and an invoice reminder sequence through Xero. We also set up a weekly automated report for at-a-glance business performance.
Admin hours/week
22 hours
5 hours
Invoice payment time
18 days avg
6 days avg
Client retention
78%
94%
Annual savings
—
$38,000
“I was spending 20+ hours a week on admin. Now it's all automated. I actually got to coach my kid's rugby game on a Wednesday for the first time in years.”
Business Owner
Commercial Cleaning, Wellington
Plumbing Company
Plumbing — Trade Services · Christchurch
$2,000/month in recovered leads from one simple workflow
The Challenge
A husband-and-wife plumbing business was getting plenty of enquiries through their website and Google, but follow-up was inconsistent. Quotes would go out, then nothing — no follow-up, no chase. They estimated they were losing 3-4 jobs per week from poor follow-up alone.
Our Solution
We built a simple but powerful follow-up automation: every quote triggers a 4-step follow-up sequence over 7 days — personalised email, text, email, final text. We also added an AI chatbot to their website that qualifies leads and captures contact details after hours.
Quote conversion
30%
52%
After-hours leads captured
0/week
8-12/week
Follow-up time
Manual (often forgotten)
Fully automated
Monthly recovered revenue
—
+$2,400
“We didn't think AI was for a small plumbing company. One simple workflow saves us $2,000/month in missed leads alone. Best investment we've made.”
Business Owner
Plumbing Services, Christchurch
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